This Privacy Policy explains how athlokrat (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit or use our website athlokrat.com (the “Website”) or purchase products from us.

We respect your privacy and are committed to protecting your personal information. By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you use our Website, create an account, place an order, contact us, or otherwise interact with our services.

Depending on how you use the Website, we may collect:

Personal and Contact Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping/delivery address
  • Country and postal code
  • Account login information
  • Information provided when contacting customer support

Order Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Products purchased
  • Order number
  • Order date
  • Billing and shipping information
  • Payment status
  • Delivery information
  • Communications relating to your order

Payment Information

Payments may be processed by third-party payment providers.

We generally do not store complete payment card numbers or security codes on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

Technical Information

When you visit our Website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language preferences
  • Time zone
  • Referring website
  • Pages viewed
  • Date and time of visits
  • Website interactions
  • Diagnostic and security information

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate the Website, remember your preferences, maintain shopping carts, improve website functionality, analyze traffic, and provide relevant marketing where permitted by applicable law.

You can control or disable certain cookies through your browser settings or our cookie consent tools. Disabling certain cookies may affect the functionality of the Website.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill orders
  • To provide products and services requested by you
  • To process payments
  • To arrange shipping and delivery
  • To communicate with you about your orders
  • To provide customer support
  • To create and manage customer accounts
  • To maintain and improve our Website
  • To detect, investigate, and prevent fraud, abuse, or unauthorized activity
  • To maintain the security of our Website and services
  • To comply with legal and regulatory obligations
  • To send service-related communications
  • To send marketing communications where permitted and where you have provided the required consent
  • To analyze Website usage and improve our products and services

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Medical and Sensitive Information

Our Website may offer products that are intended for medical or health-related purposes.

Unless specifically required for a particular service or transaction, we do not ask customers to provide medical records, diagnoses, prescriptions, or other sensitive health information through the Website.

Please do not submit medical records, diagnoses, prescriptions, or other sensitive health information through contact forms, account fields, product reviews, or other areas of the Website unless specifically requested and supported by the applicable service.

If we receive sensitive personal information, we will process it only where there is an appropriate legal basis and where permitted by applicable law.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process your information based on one or more of the following:

  • Performance of a contract with you
  • Your consent
  • Compliance with legal obligations
  • Our legitimate business interests
  • Protection of the rights, safety, and security of our customers and our business
  • Other legal bases permitted by applicable law

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their own direct marketing purposes.

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • IT and technical service providers
  • Customer support providers
  • Email and communication providers
  • Website analytics and security providers
  • Fraud prevention services
  • Professional advisers
  • Government authorities and regulatory bodies where required by law

Service providers may access only the information reasonably necessary to perform their services and are expected to handle personal information in accordance with applicable legal requirements.

6. International Data Transfers

Some of our service providers may process personal information in countries other than the country in which you live.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection laws.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Our relationship with you
  • Legal and accounting requirements
  • Tax and regulatory obligations
  • The need to resolve disputes or enforce agreements
  • Security and fraud prevention requirements

Order and transaction information may be retained for longer periods where required by applicable law.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to request data portability
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain marketing communications
  • The right to lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you have provided the required consent, we may send you information about products, services, promotions, or other updates that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations, shipping notifications, payment notifications, and important account messages, may still be sent when necessary to provide our services.

11. Third-Party Websites

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you visit.

12. Children’s Privacy

Our Website is not intended for children under the age required by applicable law to independently provide consent to data processing.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Fraud Prevention and Website Security

We may process technical and transaction-related information to detect and prevent fraud, abuse, unauthorized access, and other security threats.

This may include analyzing IP addresses, device information, account activity, order information, and other technical indicators.

We may disclose information to law enforcement, regulators, payment providers, or other relevant parties when reasonably necessary to investigate suspected fraud, illegal activity, or security incidents.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or require additional information about how we process personal information, please contact us.

Important Notice: The products available on this Website are not a substitute for professional medical advice, diagnosis, or treatment. Always use medicines and medical products in accordance with applicable instructions and, where appropriate, the advice of a qualified healthcare professional.